Any VA can give a service and find some clients, but a Virtual Assistant who focuses on service excellence, will have a business that prosper and will attract clients into long-term relationships.
Now the question is: what is service excellence and how can you ensure your business delivers it?
Well, service excellence is about having:
- Solid beliefs in what you do and how it can benefit your clients;
- Exceptional behaviours and applying those to your client relationships.
- A great attitude;
Service excellence is all about finding ways to make your clients feel good about your services, your business and themselves because they simply feel good when dealing with you.
Here are some great ways to create service excellence in your business: [Read more…]