Posts tagged: Getting clients

Increase Your Profits This Year With Clarity And Action

Increasing your income significantly, getting more clients and enjoying a thriving business, doesn’t always require a major overhaul. Sometimes it only requires two simple things:

Clarity AND Action!

It is all about getting crystal clear on your goals and what you want from your business and your clients, and then taking action to achieve it.

Read more »

Grow Your Business With Service Excellence

A business that attracts lots of clients is a business that focuses on service excellence.

Any VA can give a service and find some clients, but a Virtual Assistant who focuses on service excellence, will have a business that prosper and will attract clients into long-term relationships.

Now the question is: what is service excellence and how can you ensure your business delivers it?

Well, service excellence is about having:

  • Solid beliefs in what you do and how it can benefit your clients;
  • Exceptional behaviours and applying those to your client relationships.
  • A great attitude;

Service excellence is all about finding ways to make your clients feel good about your services, your business and themselves because they simply feel good when dealing with you.

Here are some great ways to create service excellence in your business: Read more »

Do Your Clients Know, Like and Trust You?

Getting long-term clients in a Virtual Assistant business is very much dependent on the following 3 key elements:

  1. Clients first knowing about you
  2. Then liking you enough to work with you and also
  3. Trusting that you will be able to do the work.

This is what I call the “know, like and trust” factor.

Building a Virtual Assistant business and getting clients to fill your business has a lot to do with building solid business relationships. When you “sell” a service it usually brings a more personal dimension into your business (since you work more closely with a client) than when you purely sell a product. Thus relationships with people become a key aspect of your success. Read more »

Find Out What Your Clients Need – Don’t Run Your Business Blindly

Do you sometimes feel that you spend endless hours and loads of money marketing your services, but just never seem to get any clients from all your efforts? Are you frustrated because it feels you’re battling this uphill struggle which really takes you nowhere?

If you do, it might be that you are running your business “blindly”, because you don’t really know and understand who your ideal clients are and what they really want. As such your marketing doesn’t really “speak” to people and they just don’t understand how you can help them. So, they’re not interested in working with you. Read more »

Identifying a Target Market Can Improve Your Business

One of the biggest mistakes virtual assistants make when they’re starting out is to think anybody can use their services and everybody is in their market.

Are you making this mistake?

Although VA services can be universal and anyone in the world can use it, the question should not be if everybody CAN use your services, but if everybody WANTS to use it? And the obvious answer is no.

Let me explain and let’s take water for example. Water is a universal product. Everybody in the world NEEDS water to live. So you can pretty much argue that when you put water in a bottle and sell it in a supermarket, you will have a pretty big market, won’t you? Everybody drinks water, so anybody can buy it.

Again, the question is not if anybody CAN buy bottled water, but if everybody WANTS to buy bottled water. Read more »

The best kept secret to more clients and having a growing business

Whether you are just starting out, or being in business for quite some time, one of the biggest problems we all run into at some point is …

….“running out of time”.

If you are a solo-preneur, working alone on your business, there are so many different things that needs to be taken care off on a daily basis and sometimes the most important things like building your business and getting clients just slip through the cracks.

Working with many VAs in the past few years, it is sad to hear when they tell me that they work so hard on client related work and keeping their clients happy, that they don’t have time to work on their own businesses. The reality however is that even when you are overloaded with client work, you cannot afford to lose sight of your own business. Read more »

Mass Marketing vs Target Marketing

Have you ever wondered;

“if you’ve done marketing differently from the start,

what the outcome could have been?”

Well, that thought crossed my mind this week while I was reading a bedtime story to my daughter. I was actually amazed with how I could draw a parallel between the story and how so many of us (and I speak out of experience) are marketing our businesses.

I would like to tell you the story (in a few words), so you can understand what I mean.

shotgunThe story was about a very poor little boy, who by some tragic events was the only provider for his sick mother and 2 little sisters. To ensure there was food on the table he daily went to the nearby lake and spend hours waiting with his shotgun for a flock of geese to arrive.

Having only one shot per day and hoping that one of the pellets in the shot actually kills a bird, he had to get his timing right. Unfortunately it often happened that his one shot didn’t even kill one goose and he had to go home disappointed and sad because his family didn’t have meat to eat.

Then one day while waiting at the lake a hunter passed by, spotted the boy and asked him what he was doing. After some conversation, the hunter felt very sorry for the boy and gave him his rifle and 3 bullets as well as the instructions that when he shoots his first deer with the rifle, he must take it to butcher’s stall at the market place.

The boy was too afraid to use the rifle and carefully buried it under a huge tree. Eventually his shotgun ammunition run out, and after many weeks, struggling to provide for his family, his sick mother died.

He then remembered about the rifle, the 3 bullets and the instructions from the hunter.

Well, to make a long story short, he killed a deer with the 3rd bullet and that one kill changed the boy’s life. It not only provided food for himself and his sisters, but he could also sell the access meat to the butcher at the marketplace. Through a good strategy of repeat kills and selling the meat, he eventually became quite a wealthy man.

This is just a children’s story, but it actually made me sit up and realise the truth behind it with regard to how we sometimes do our marketing:

The shotgun approach (mass marketing) vs

the rifle approach (target marketing).

As in the story above, a lot of us sometimes use the shotgun approach in marketing and hope that one of the pellets hits a client – any client.

We are also sometimes too afraid to use the rifle approach to target a specific type of client in the fear that we might lose out on a bigger audience.

We want to be…

“All Things to All People”

We’re trying to spread our marketing message to anyone and everyone that is willing to listen; we do a truckload of general advertising to the mass market in the hope that some of it will hit a target; we want to have such a wide range of services to enable us to take each and every job that comes our way; and ultimately we become a “jack of all trades and a master of none”.

But, what often happens with this type of “shotgun-mass-marketing” approach is that

  • VAs are mostly disappointed with the results they get or
  • they tend to do a lot of work that they don’t really want to do or have experience in

Eventually they reach a point where they have to do some soul searching and need to make important decisions about their ideal clients and how to reach them.

It is at this point, that they start taking a look at the “rifle approach”.

What do you want to do?  Wait for a turning point in your business, or use a rifle from the start?

I would love to hear what you think about this.

Getting Clients is Easy

“Getting clients is easy if you are willing to build relationships with your prospects” – Marietjie Steyn

Yet, most virtual assistant business owners find ‘getting clients’ one of their biggest headaches and for many years I had the same situation until I’ve discovered that “you have to put relationships before your agenda and value those relationships above the transaction” to change the situation.

That’s right.  People will only do business with you when they trust you and that’s not all.  When they trust you they will refer their friends to you.

Want more clients?  -  Build Relationships … 

Most people think contacting a prospect once, is enough to make them line up in front of your office door begging for your “service”

but

the fact of the matter is that you have to make contact with a prospect at least 18 – 24 times per year to build a sound relationship.

Wow, 24 times a year? 

Yes and if you commit yourself to contact your prospects on a structured, well set out plan and keep track of it for at least 12 to 24 months you will have more clients than you can handle on your own.

A couple of thoughts

  1. Build a database of 100 prospects (the average person knows 285 people according a Gallup poll)
  2. Send your prospects an item of value each month
  3. Call your prospects every second month
  4. Send them a handwritten note six times a year
  5.  Remember to ask for work or referralstrust1

And remember …

Not all of them will become clients but they might refer friends and colleagues to you.

Let’s talk numbers

If only 10% of your prospects (100) become loyal clients and only 10% of your prospects (100) refer one person to you over a period of two years and of these referrals only 5 become your clients you will have 15 loyal clients in 24 months.

Wow!!

Do you think this is worth a try?   Especially in our industry?

I did exactly that and secured more deals than ever before.  And that’s not all!!  I’m  still getting referrals from my database without even asking!